IT Support Technician - Onsite - Contract
Core
Provide Level 2 IT support to end users, troubleshooting hardware, software, and network issues while ensuring high standards of customer service.
Role type
Level 2 IT Support Technician
Builds
Internal IT operations and user productivity
Domain
Corporate IT / Aviation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware troubleshooting, software troubleshooting, network troubleshooting, AV setup, workstation configuration, account setup, Microsoft Office proficiency, ticketing system usage
Preferred skills
Windows OS support, hardware imaging/deployment tools, remote user support, VPN technologies
Responsibilities
Respond to IT service requests, troubleshoot technical issues, escalate complex issues, document resolution processes, install and repair computers/peripherals, assist with AV setup, facilitate basic IT training
Seniority
Junior, hands-on IC
