Customer Service Associate I
Core
Handle detailed telephone inquiries and provide technical guidance regarding firearms service and parts for Ruger customers.
Role type
Entry-level customer service associate (firearms industry)
Builds
Customer support for Ruger firearms and parts
Domain
Firearms manufacturing and retail
Deliverable
client delivery
Required skills
Data entry, telephone communication, knowledge of firearms service regulations, product knowledge (Ruger/Shop Ruger), payment processing, shipping label generation
Preferred skills
Experience with Oracle or MOM software
Responsibilities
Respond to detailed telephone inquiries, process payments for service/parts orders, generate shipping labels, identify firearms for factory service, adhere to federal and state firearms regulations, support quarterly parts inventories
Seniority
Entry-level, individual contributor
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