Customer Service Associate I
Core
Handle detailed telephone inquiries and provide technical guidance regarding firearms service and parts for Ruger customers.
Role type
entry-level customer service associate (firearms industry)
Builds
customer support for service/parts orders and inventory management
Domain
firearms manufacturing and retail
Deliverable
client delivery
Required skills
data entry, verbal communication, attention to detail, product knowledge, regulatory compliance
Preferred skills
experience with Oracle or MOM software
Technologies
Oracle, MOM
Responsibilities
Respond to detailed telephone inquiries, process payments for service/parts orders, generate shipping labels, provide technical guidance to customers, maintain customer confidentiality, support quarterly parts inventories, adhere to federal regulations (ATF) and state laws
Seniority
Entry-level, individual contributor