Business Analyst - Knowledge Management
Core
Support HR Transformation and Process Improvement projects by curating HR portal content, managing self-service adoption, and executing transition planning for global operations.
Role type
Business Analyst (Knowledge Management)
Builds
HR digital portals, self-service journeys, and transition documentation for global delivery centers
Domain
Human Resources / Global Operations / Digital Transformation
Deliverable
product features
Required skills
Knowledge management, process mapping, backlog management, Agile delivery, requirements gathering, stakeholder collaboration, digital adoption strategies
Preferred skills
HR Shared Services experience, Lean Six Sigma, BPM methodologies, automation tools, AI-enabled platforms
Technologies
Workday, Minerva, Agile frameworks, RBD (Requirements Backlog Database)
Responsibilities
Curate and maintain HR portal content and knowledge articles; manage HR self-service rollout and user adoption; translate transition requirements into structured backlog items; facilitate Agile ceremonies and backlog refinement; document SOPs and process maps for HR transitions
Seniority
Mid-level, hands-on IC