Senior Executive / Assistant Manager, Student Care & Pastoral Support
Core
Provide first-line support, information, and follow-up to undergraduate students experiencing academic, personal, social, or adjustment difficulties, while coordinating case follow-up, referrals, and administrative support.
Role type
Senior Executive / Assistant Manager, Student Care & Pastoral Support
Builds
Student wellbeing, transition, adjustment, and integration programmes
Domain
Higher Education / Student Services
Deliverable
dashboards & analysis
Required skills
Empathy, patience, active listening, interpersonal skills, follow-up, organization, judgement, escalation, confidentiality, discretion, written and verbal communication
Preferred skills
Microsoft Office proficiency, familiarity with databases, Microsoft Forms, SharePoint, digital tools
Responsibilities
Provide first-line support and regular follow-up to students; Coordinate student case follow-up, appointments, and referrals; Maintain accurate, timely, and confidential case records and reports; Support academic intervention and outreach for students with attendance difficulties; Support student wellbeing and transition programmes logistics and tracking; Assist with reporting, simple analysis, and process improvement; Work collaboratively across the Undergraduate Office and with faculty and University support units
Seniority
Senior Executive / Assistant Manager, developmental role with structured exposure and coaching