Associate Director of Case Management (Enrollment Management and Student Affairs)
Core
Provide proactive, non-clinical case management and crisis support to nursing students facing personal, health, financial, or social challenges to ensure retention and academic success.
Role type
Senior IC Associate Director of Case Management (Student Affairs)
Builds
Student support plans, referral pathways, and crisis response protocols for nursing graduate students.
Domain
Higher Education / Student Affairs / Nursing Education
Deliverable
dashboards & analysis
Required skills
Case management, resource coordination, crisis response, stakeholder collaboration, policy development, data reporting, program planning, process management, outreach, training delivery
Preferred skills
Mental health support experience, community network building, interpersonal communication, organizational management, FERPA knowledge, social work/counseling licensure, graduate program experience
Technologies
Maxient
Responsibilities
Conduct intake meetings to assess student needs and develop individualized support plans; Connect students with on-campus and off-campus resources for health, housing, and financial aid; Respond to student crises and facilitate interim measures through campus partners; Track case management trends and outcomes using Maxient; Prepare reports for leadership on case volume and program effectiveness; Host student orientation and wellbeing programming; Monitor case management inboxes and triage inquiries; Develop and update case management policies and procedures.
Seniority
Senior, hands-on IC with leadership responsibilities