Manager, IT Support
Core
Oversees full spectrum of IT support operations, delivering hands-on technical assistance and leading the IT support team.
Role type
Manager, IT Support
Builds
IT support operations, team efficiency, and end-user training programs
Domain
Technology support, Apple ecosystem, cloud services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Mac troubleshooting, hardware configuration, cloud services administration, networking, team management, documentation, process improvement, training design
Preferred skills
Apple Certified Macintosh Technician (ACMT) certification, macOS Mobile Device Management (MDM) solutions, SaaS application administration, identity management platforms
Technologies
Apple, macOS, Jamf, Google Workspace, Dropbox, Slack, Microsoft Entra
Responsibilities
Respond to help desk tickets and fulfill technology support requests, Configure and deploy Macs and troubleshoot hardware, Administer cloud services and software licenses, Manage IT support staff including hiring and training, Allocate incoming support tickets based on workload, Monitor and analyze key performance metrics
Seniority
Manager, hands-on leadership