Brand & Consumer Junior Advisor with Italian
Hybrid
Core
Act as a trusted advisor and consumer champion for P&G brands in the Italian market, managing inquiries and resolving issues across multiple channels.
Role type
Junior Brand & Consumer Advisor (Customer Support)
Builds
Consumer support journey for P&G products in Italy
Domain
Consumer Goods / FMCG
Deliverable
client delivery
Required skills
Italian (proficient), English (proficient), empathy, problem-solving, communication
Responsibilities
Manage consumer inquiries via written and call interactions, resolve complaints efficiently, document cases and suggest process improvements, ensure case resolution and consumer follow-up, participate in training and support onboarding.
Seniority
Entry Level, Junior