Executive Advisor, IT Service Delivery Manager
Core
Provide basic IT troubleshooting, support, and system management for senior executives and their offices, ensuring smooth technology operations and anticipating needs.
Role type
IT Service Delivery Manager (Executive Support)
Builds
IT support services, system dashboards, and analytics for executive leadership
Domain
Corporate IT / Executive Services
Deliverable
product features
Required skills
IT troubleshooting, system support, root cause analysis, risk assessment, application management, stakeholder communication, technology adoption
Preferred skills
customer service experience, vendor management, process improvement, application ownership
Technologies
ServiceNow, Office 365, Workday, Concur, Microsoft Teams, WebEx
Responsibilities
Provide basic IT troubleshooting and support to executive leadership; conduct risk and information security assessments; manage and evolve team-specific tools and dashboards; provide deskside support; communicate system outages and upgrades to executives; perform root cause analysis for system-wide issues.
Seniority
Entry Level
