Consultoría - Plataformas Contact Center / Implementaciones Cloud
Core
Designing and implementing customer engagement strategies to optimize contact channels and improve service experience for major clients in Latin America, USA, and Canada.
Role type
Senior Consultant (Contact Center & Cloud Platforms)
Builds
Customer engagement strategies, contact channel optimization, and cloud platform implementations.
Domain
Professional Services / Customer Experience / Cloud Infrastructure
Deliverable
client delivery
Required skills
Project Management, Advanced Excel, Advanced PowerPoint, Contact Center platform expertise, Cloud platform expertise
Preferred skills
Agile methodologies, Conversational Design, GenAI/Prompt Engineering, Fullstack development, Data Science, Programming languages (Python, JavaScript, Node.js), AWS Lambda
Technologies
Salesforce Cloud, Genesys Cloud CX, AWS, Amazon Connect, Nice CX one, Microsoft cloud, Google Cloud, Avaya, Lex, Dialog Flow, Watson Assistant, ChatGPT
Responsibilities
Study industry trends and best practices, diagnose client problems and current situations, design optimal solutions, recommend transformation plans with investment needs, share experience within the global network.
Seniority
Mid-to-Senior level, project-based work
