Engineer
Core
Design, configure, and support Genesys Cloud CX contact center solutions including IVR flows, call routing, and telephony integrations.
Role type
L4 Genesys Cloud CX Engineer
Builds
Contact center solutions (IVR, call routing, telephony, API integrations)
Domain
Contact Center / Telephony
Required skills
Genesys Cloud CX Architect flows, IVR configuration, SIP, telephony trunks, call routing, API integrations, Java/Node.js/Python/JavaScript/TypeScript, REST APIs, unit testing, integration testing
Preferred skills
Voice Assistant migration, Genesys Cloud APIs, CI/CD pipelines, Terraform, Agile delivery
Technologies
Genesys Cloud CX, SIP, REST, JSON, React, Angular, Vue.js, Node.js, Java, Python, TypeScript
Responsibilities
Design and configure Genesys Cloud CX Architect flows and IVR menus; Support telephony configurations including SIP, trunks, and DID/DNIS; Debug Genesys Cloud CX, telephony, and API issues; Build and support APIs and UI components; Write unit and integration tests; Support production issues and root cause analysis; Collaborate with product and operations teams to deliver reliable solutions.
Seniority
L4, 2–3 years experience, hands-on IC
