Product Support Operations Representative
Core
Partner with Caterpillar dealers in Southeast Asia to elevate dealer capabilities, drive process improvements, and support the rollout of new products and services.
Role type
Dealer-facing Product Support Operations Representative
Builds
Dealer service excellence, distribution capabilities, and business growth for Caterpillar products
Domain
Construction and mining equipment / Heavy machinery
Deliverable
product features
Required skills
Project management, Consulting and change management, Analytical skills, Negotiation, Business planning, Performance gap analysis
Preferred skills
Field assignments, Engineering or product support experience, Dealer facing positions
Responsibilities
Lead initiatives to elevate dealer capabilities and profitability; Support implementation of key service initiatives; Liaise with dealers to solve customer challenges; Assist dealers in business planning and facility/tooling recommendations; Counsel dealers on human performance improvement; Support rollout of new products and solutions.
Seniority
Individual Contributor