Manager Information Technology (Operational Monitoring, KPI, Automation)
Core
Lead the development, management, and optimization of IT Service Management (ITSM) reporting, analytics, and performance measurement capabilities to transform operational data into actionable insights.
Role type
Manager, IT Operations Analytics and Performance Measurement
Builds
Operational Control Center (OCC) model for SAP, MfgPro, QAD, and Mainframe platforms; executive-level dashboards; AI/Automation capabilities for service delivery.
Domain
Information Technology Operations, Manufacturing, Supply Chain
Deliverable
dashboards & analysis
Required skills
IT Operations Analytics, Service Reporting, Business Intelligence, People Management, Data Analysis, AI/Automation Strategy, Vendor Management, Root-Cause Analysis, Executive Presentation, Process Optimization
Preferred skills
Manufacturing and Supply Chain process knowledge, Global IT operations experience, SAP/Mainframe landscape expertise
Technologies
SAP, MfgPro, QAD, Mainframe, AI, Automation tools
Responsibilities
Build an Operational Control Center (OCC) model for supporting SAP, MfgPro, QAD, and Mainframe platforms; Provide program leadership, transitions tracking, budgeting, and vendor management; Analyze service performance data to identify trends, recurring issues, and operational risks; Partner with IT leadership to establish meaningful performance metrics and reporting standards; Champion data-driven decision-making through automation and root-cause resolution; Present findings, trends, risks, and improvement recommendations to senior management.
Seniority
Manager, 15+ years total IT experience, 5+ years in people management
