Operational Service Intelligence Manager
Core
Create reporting, KPI, and capacity-planning frameworks for AI cloud infrastructure to turn operational data into insights for leadership, Finance, and Engineering.
Role type
Senior IC operational service intelligence manager
Builds
Operational intelligence layer connecting technical performance with customer outcomes and investment decisions
Domain
AI cloud infrastructure / Data Centre Operations
Deliverable
dashboards & analysis
Required skills
KPI definition, SLA management, capacity planning, data visualization, operational analytics, FinOps, stakeholder reporting
Preferred skills
ITIL frameworks, GPU infrastructure metrics, observability, telemetry
Technologies
ITSM, observability platforms, data visualization tools
Responsibilities
Define and maintain KPIs for incident, change, problem, and request management; Build dashboards for operational performance, capacity, and risk; Analyze compute, network, storage utilization and power usage; Support capacity planning for GPU clusters and data centre infrastructure; Develop SLA simulations and planning models; Partner with Finance on infrastructure reporting and FinOps; Lead quarterly service reviews with Product and Engineering leaders
Seniority
Senior, hands-on IC
