IT Analyst Virtual Agent
Core
Design, develop, test, and improve conversational experiences (Virtual Agents) to help users access IT services and information.
Role type
Junior IT Analyst (Virtual Agent/Chatbot)
Builds
ServiceNow Virtual Agent solutions and conversational flows
Domain
IT Service Management (ITSM) and Conversational AI
Deliverable
production ML models
Required skills
ServiceNow, ITSM fundamentals, system testing, process documentation, Azure DevOps, requirement gathering
Preferred skills
Conversational AI/NLU concepts, Visio, application integrations, Agile practices
Responsibilities
Configure ServiceNow Virtual Agent topics and flows, create user journeys and process diagrams, test and troubleshoot solutions, document technical issues, maintain Azure DevOps work items, analyze user feedback for improvements
Seniority
Junior, hands-on IC (via careerplan.io/jobs/R0000398040-it-analyst-virtual-agent-at-cat)
