Conversation Designer
Core
Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels to improve agent quality and naturalness.
Role type
Senior Conversation Designer (AI/LLM)
Builds
AI agents and conversation frameworks for enterprise customers
Domain
Conversational AI, LLMs, Voice Technology
Deliverable
production ML models | product features
Required skills
Voice experience design, conversational AI, speech synthesis, NLU to LLM migration, RAG functionality, evaluation framework building, cross-functional partnership
Preferred skills
Native/professional fluency in Spanish, TTS provider experience, frontier AI tools deployment
Responsibilities
Design and optimize AI conversation experiences across multiple channels, evaluate voice quality and interaction patterns, build repeatable frameworks for assessing conversation performance, partner with Engineering and Product to drive platform improvements, enable Customer teams with design judgment, document best practices
Seniority
Senior, hands-on IC