Forward Deployed Engineer - Agents
Core
Lead end-to-end implementation of AI Virtual Agents and CX automation workflows for enterprise customers, translating business requirements into production-ready deployments.
Role type
Senior IC Forward Deployed Engineer (AI Agents)
Builds
AI Virtual Agents, CX automation workflows, and integrations with enterprise systems
Domain
Customer Experience (CX) / Agentic AI / Enterprise SaaS
Deliverable
production ML models | product features
Required skills
End-to-end agent deployment, workflow configuration, guardrails implementation, enterprise system integration, API development, stakeholder management, technical documentation, feedback loop management
Preferred skills
LLM/AI agent development, enterprise SaaS integration, product instincts
Technologies
LLMs, APIs, CRM, ticketing systems, telephony platforms
Responsibilities
Own end-to-end execution of AI agent deployments from discovery through launch and optimization; Configure agent workflows, decision logic, and automation behaviors; Implement guardrails and validation frameworks; Build, test, and validate integrations with enterprise systems; Partner with customer technical stakeholders to define success criteria; Translate customer needs into clear implementation plans
Seniority
Senior, hands-on IC
