Product Support Manager (Oil & Gas)
Core
Provide technical and commercial support to account managers and key customer accounts as a subject matter expert for Caterpillar products, services, and applications.
Role type
Product Support Manager (Commercial Team Support)
Builds
Customer solutions, proposals, recommendations, and technical presentations for the Oil & Gas and Marine division
Domain
Oil & Gas / Marine / Heavy Equipment
Deliverable
client delivery
Required skills
Technical product expertise, cross-functional coordination, problem-solving, data analysis, consulting, relationship management, sales growth identification
Preferred skills
Knowledge of maintenance strategies, repair options, upgrades, and lifecycle support solutions
Technologies
Data gathering and analysis tools
Responsibilities
Serve as primary technical resource for Account Managers; Support customer meetings and site visits; Coordinate internal resources to address customer issues; Assist in developing customer solutions and proposals; Lead technical problem-solving efforts; Identify product improvement opportunities; Provide guidance on maintenance and lifecycle support; Support sales growth by identifying aftermarket opportunities
Seniority
Mid-to-Senior, hands-on IC