Equipment Specialist
Core
Oversee product health and performance for mining and heavy equipment customers to maximize satisfaction and minimize downtime.
Role type
Customer-facing equipment specialist (technical support)
Builds
Parts and service demand planning, component forecasts
Domain
Mining services / Heavy equipment
Deliverable
client delivery
Required skills
Customer relationship management, technical problem-solving, maintenance planning, downtime analysis, CRM data capture, parts product knowledge
Preferred skills
Background in mining or heavy equipment industries, familiarity with Caterpillar fleets
Technologies
AMT, CRM
Responsibilities
Build understanding of customer maintenance and production plans, provide technical support as single point of contact, conduct scheduled inspections to prevent failures, record downtime events and maintain component forecasts, capture commercial insights for demand planning
Seniority
Mid-level, hands-on IC