Customer Relations Representative II Bilingual Spanish & English
Core
Responds to customer inquiries and resolves general customer issues for Cat Financial, a subsidiary of Caterpillar Inc.
Role type
Customer Relations Representative II
Builds
Customer satisfaction and resolution for financing solutions
Domain
Financial services / Construction and mining equipment financing
Deliverable
client delivery
Required skills
Bilingual Spanish & English, troubleshooting support, financial product knowledge, data gathering and analysis, office support tools, service excellence, decision making and critical thinking, effective communications, problem solving, relationship management
Responsibilities
Addressing account inquiries and resolving customer complaints, providing troubleshooting support and redirecting when appropriate, ensuring all customer communication is clearly documented
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