Sales Support - Asset Finance
Core
1st line customer service support and back office case management for Asset Finance customers (SMEs), acting as the focal point for brokers and direct clients.
Role type
Customer Service & Operations Specialist (Asset Finance)
Builds
Customer service interactions and operational case management for SME asset finance products
Domain
Financial Services / Fintech / Asset Finance
Deliverable
client delivery
Required skills
customer service experience, core banking systems proficiency, complaint handling, process improvement, financial services rules knowledge, oral and written communication
Preferred skills
social media interaction, stakeholder engagement, problem solving
Responsibilities
manage asset finance cases from inception to maturity, build relationships with brokers, identify process improvements, handle complex complaints, support other teams with customer communication
Seniority
Individual Contributor, operational level