Data Specialist
Core
Act as the primary point of contact between Trading Services and regional operational account managers to address customer queries, coordinate responses, and ensure client satisfaction with products and services.
Role type
Trading QA Manager
Builds
Long-term value for Sportradar's Betting clients and improved operational performance
Domain
Sports technology / Betting operations
Deliverable
client delivery
Required skills
Customer relationship management, cross-functional collaboration, problem-solving, process improvement, KPI reporting, MS Office proficiency
Preferred skills
Secondary language proficiency, adaptability to changing priorities
Responsibilities
Monitor processes to ensure achievement of service levels, develop and manage monthly KPI-driven Trading QA reports, champion opportunities to improve the trading experience
Seniority
Mid-level, hands-on IC