Customer Solutions Account Manager
Core
Manages and grows strategic large accounts by developing customer-focused growth strategies, strengthening executive relationships, and delivering value-driven solutions through collaboration with dealers and internal partners.
Role type
Senior Account Manager (Strategic Accounts)
Builds
Construction and mining equipment, off-highway engines, industrial gas turbines, and diesel-electric locomotives
Domain
Heavy Equipment / Construction & Mining
Required skills
Strategic account management, Business acumen, Negotiation, Relationship management, Value selling, Commercial leadership, Cross-functional collaboration, Market analysis, Opportunity pipeline management, Consultative sales
Preferred skills
Industry knowledge of construction/mining, Experience with dealer networks, Digital solution adoption
Technologies
Caterpillar digital solutions, Service offerings
Responsibilities
Develops and executes strategic account plans to achieve sales growth and retention; Builds trusted relationships with customer executives and dealers; Leads commercial discussions and contract negotiations; Coordinates cross-functional teams to resolve business challenges; Analyzes market conditions to identify growth opportunities; Maintains accurate opportunity pipelines and forecasts.
Seniority
Senior, hands-on IC
