Product Service Engineer - AWS
Core
Provide technical support and problem resolution for Caterpillar's cloud-hosted MineStar™ backend platforms serving global dealers and mining customers.
Role type
Product Service Engineer (Cloud Support)
Builds
Cloud-hosted MineStar™ applications and backend platforms
Domain
Mining industry / Cloud infrastructure
Deliverable
client delivery
Required skills
Root cause analysis, enterprise application support, cloud services troubleshooting, SQL, PowerShell, Python, C#.net, incident management, stakeholder communication
Preferred skills
Caterpillar MineStar™ DSS/Edge experience, mining industry background
Technologies
AWS, Azure, Rackspace, MSSQL, Postgres, PowerShell, Python, C#.net
Responsibilities
Respond and resolve complex application and system issues, analyze tickets and escalate to engineering, perform root cause analysis, provide interim corrective actions, manage 24/7 incident on-call rotation, communicate status to dealers and customers, collaborate with third-party vendors on application enhancements
Seniority
Mid-level, hands-on IC