Technical Program Manager - Microsoft Fabric

Poland, Mazowieckie, Warsaw💼 Full-time🗓 2026-07-03 → 2026-07-12

Core

Define and execute the supportability roadmap, establish operational health metrics, and drive alignment between Engineering, Product, and Customer Support teams to improve incident resolution and system reliability.

Role type

Technical Program Manager (Supportability)

Builds

Supportability roadmap, operational health metrics, and improved Customer Requested Incident (CRI) processes.

Domain

Cloud infrastructure, distributed systems, and customer support operations.

Deliverable

Required skills

Technical program management, distributed systems architecture, cloud services (Azure, AWS, GCP), scripting (PowerShell, bash), database querying, stakeholder alignment, risk management, process improvement.

Preferred skills

Experience reading/writing code, ad-hoc tool development, data analysis.

Technologies

Azure, AWS, GCP, PowerShell, bash, SQL.

Responsibilities

Define and execute the supportability roadmap, establish KPIs and operational health metrics, drive alignment between Engineering, Product, and CSS, represent supportability status to leadership, lead continuous improvement of the CRI process.

Seniority

Mid-level, hands-on IC

Rewrite

## About the role - Define and execute Activator's supportability roadmap. - Establish supportability objectives, KPIs, and operational health metrics. - Drive alignment between Engineering, Product, and CSS on customer support priorities. - Represent supportability status, risks, and improvement plans to leadership. - Lead continuous improvement of the Customer Requested Incident (CRI) process. - Influences without authority across engineering, support, and product teams. - Serves as a trusted advisor to engineering leadership on supportability and operational health. ## Requirements - Bachelor's Degree AND experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. - Distributed systems experience with cloud services (e.g. Azure, AWS, GCP). - Scripting (e.g. PowerShell, bash), database queries, developing ad-hoc tools. - Experience reading and/or writing code (e.g., sample documentation, product demos). - azdat azuredata ## Nice to have - (None specified in the original text) ## What we offer - (None specified in the original text) ## About us - (None specified in the original text)

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