Technical Program Manager - Microsoft Fabric
Core
Define and execute the supportability roadmap, establish operational health metrics, and drive alignment between Engineering, Product, and Customer Support teams to improve incident resolution and system reliability.
Role type
Technical Program Manager (Supportability)
Builds
Supportability roadmap, operational health metrics, and improved Customer Requested Incident (CRI) processes.
Domain
Cloud infrastructure, distributed systems, and customer support operations.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical program management, distributed systems architecture, cloud services (Azure, AWS, GCP), scripting (PowerShell, bash), database querying, stakeholder alignment, risk management, process improvement.
Preferred skills
Experience reading/writing code, ad-hoc tool development, data analysis.
Technologies
Azure, AWS, GCP, PowerShell, bash, SQL.
Responsibilities
Define and execute the supportability roadmap, establish KPIs and operational health metrics, drive alignment between Engineering, Product, and CSS, represent supportability status to leadership, lead continuous improvement of the CRI process.
Seniority
Mid-level, hands-on IC