Product Support Manager - Cloud Services and Tool Development
Core
Lead product support operations for enterprise cloud applications (MineStar) serving Caterpillar dealers and global customers, ensuring uptime and performance.
Role type
Senior Product Support Manager (Cloud Services)
Builds
Cloud-based MineStar Solutions for mining operations
Domain
Industrial Mining / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Cloud platform management (AWS/Azure), incident management, root cause analysis, team leadership, vendor management, SOP development, system release coordination
Preferred skills
Application support experience, application development background, mining industry operations knowledge
Technologies
Amazon Web Services (AWS), Microsoft Azure, MineStar
Responsibilities
Lead cross-functional support teams, oversee incident management and problem resolution, coordinate major system releases, develop standard operating procedures, partner with vendors for application enhancements
Seniority
Senior, hands-on IC with leadership responsibilities
