Technical Operations Support Tech Lead
Core
Senior operational leader and subject matter expert ensuring reliable delivery of world-class cloud gaming streaming experiences to players globally.
Role type
Senior IC Technical Operations Support Lead
Builds
Global cloud gaming platform infrastructure and services
Domain
Gaming / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Operational leadership, SOP creation and maintenance, incident triage and resolution, SLA management, process improvement, team mentorship, operational metrics analysis, cross-functional collaboration
Preferred skills
Linux command-line tools, cloud platform experience (AWS/GCP), scripting/automation (PowerShell/Bash/Python), monitoring and observability platforms, hardware/software troubleshooting
Technologies
Jira, Confluence, ServiceNow, AWS, Google Cloud, Linux, PowerShell, Bash, Python
Responsibilities
Serve as SME for operational processes and tooling; acknowledge, triage, and resolve support requests; perform advanced operational tasks and maintenance; lead process standardization and automation initiatives; mentor Tier 1 and Tier 2 analysts; monitor operational queues and generate workload forecasts; partner with engineering teams to improve platform reliability
Seniority
Senior, hands-on IC with leadership responsibilities