Senior, Case Management Assistant - Days
Core
Schedules patient appointments and coordinates care logistics for Geisinger Health Plan members and referring physicians.
Role type
Case Management Assistant
Builds
Appointment schedules and care coordination workflows
Domain
Healthcare administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
appointment scheduling, patient registration, insurance verification, referral processing, multi-channel communication, resource identification
Preferred skills
teamwork, time management, independent work
Responsibilities
Schedule patient appointments and provide prep instructions for diagnostic procedures; Coordinate registration, demographic, and insurance information; Process referral requests; Answer patient and physician questions regarding appointment status; Process multi-channel messages about appointments, referrals, prescriptions, and complaints; Coordinate home care, durable medical equipment, oxygen, and transportation; Identify gaps in care and social determinants to provide resource education.