Senior Case Management Assistant - Days
Core
Schedules patient appointments and coordinates care logistics for patients and referring physicians using technology.
Role type
Case Management Assistant
Builds
Appointment schedules and care coordination workflows
Domain
Healthcare administration
Deliverable
product features
Required skills
Appointment scheduling, Patient registration, Insurance verification, Referral processing, Multi-channel communication, Resource identification
Preferred skills
Technology proficiency, Time management
Responsibilities
Schedule patient appointments and provide prep instructions for diagnostic procedures, Coordinate registration and insurance information to ensure timely payment, Process referral requests and obtain referrals for physician offices, Answer patient and physician questions regarding appointment status, Process multi-channel messages about appointments, referrals, prescriptions, and complaints, Coordinate home care, durable medical equipment, oxygen, and transportation services, Identify gaps in care and social determinants to provide resource education