Client Experience Manager, Vice President
Core
Senior client-facing technology leader responsible for regional delivery of high-touch support, production issue management, service governance, and client engagement for strategically important clients.
Role type
Senior IC VP of Client Experience / Technology Operations
Builds
Regional PremierCTS service delivery, client engagement strategies, and operational stability for financial services clients
Domain
Financial services / Technology Operations / Client Service
Required skills
Major incident leadership, Service governance, People leadership, Executive communication, Transformation delivery, KPI design, Operational risk management, Process standardisation
Preferred skills
Financial services experience, Advanced degree, Global matrix organisation experience
Technologies
Dashboards, Portals, Analytics, Content management tools
Responsibilities
Lead regional PremierCTS operations and major incident response, Build trusted partnerships with client technology stakeholders, Lead and develop the regional team, Own regional service governance and risk management, Drive adoption of modern engagement tooling and automation, Advise senior leadership on client health and strategic priorities
Seniority
Senior, hands-on IC with people leadership