Client Experience Manager, Vice President
Core
Senior client-facing technology leader responsible for regional delivery of high-touch support, production issue management, service governance, and client engagement for strategically important clients.
Role type
Senior IC VP of Client Experience / Technology Operations
Builds
Regional PremierCTS service delivery, client satisfaction, and operational stability for financial services clients
Domain
Financial Services / Technology Operations / Client Service
Required skills
Major incident leadership, Service governance, People leadership, Executive communication, Transformation delivery, KPI design, Cross-functional influence
Preferred skills
Financial services experience, Advanced degree, Modern engagement tooling expertise
Technologies
Dashboards, Portals, Analytics, Content libraries
Responsibilities
Lead regional PremierCTS operations and major incident response; Build trusted partnerships with client technology stakeholders; Lead and develop the regional team; Own regional service governance and risk management; Sponsor root cause analysis and corrective-action programmes; Translate client insights into measurable improvements
Seniority
Senior, hands-on IC with people leadership