Technology Client Engagement Office, MD
Core
Senior execution leadership role driving the unified client engagement operating model and transformation from design to scaled execution within technology.
Role type
Managing Director, Client Engagement & Operating Model Transformation
Builds
Centralized client engagement lifecycle, deal pod models, and global operating standards
Domain
Financial Services / Technology Operations
Required skills
Enterprise-wide transformation leadership, operating model design, large-scale centralization, client lifecycle management, deal execution oversight, governance and risk management, performance management, stakeholder management at C-suite level, matrixed environment leadership, commercial strategy, data-led performance improvement
Preferred skills
MBA or equivalent advanced degree, experience in client-facing or service-led organizations, experience with complex global organizations, experience leading high-impact deals or at-risk relationships
Technologies
None explicitly stated
Responsibilities
Lead implementation of centralized client engagement operating model, oversee end-to-end client lifecycle delivery, embed governance and decision rights frameworks, act as senior delivery counterpart to CIOs and COOs, manage complex stakeholder dynamics, coach senior leaders on delivery challenges
Seniority
Managing Director, Executive Leadership
