Content Manager – GHR Service Center
Core
Manage and optimize employee-facing and support-facing content, including FAQs, knowledge base articles, newsletters, and chatbot scripts, ensuring alignment with HR objectives and governance policies.
Role type
Senior Content Manager (HR)
Builds
HR portals, knowledge bases, chatbots, and global HR communications (via careerplan.io/jobs/R-793259-2-content-manager-ghr-service-center-at-statestreet)
Domain
Financial Services / Human Resources
Required skills
Content administration, creative writing, platform management, stakeholder collaboration, content governance, document lifecycle management, AI tools application, project management, CMS proficiency, HTML knowledge
Preferred skills
HR policy expertise, UX principles, Adobe Creative Suite, global repository management, chatbot optimization
Technologies
SharePoint, Trello, MS Office 365, Adobe Creative Suite, CMS, HTML
Responsibilities
Develop and maintain content standards and governance frameworks; Create and optimize employee-facing content and chatbot scripts; Manage content platforms including HR portals and knowledge bases; Collaborate with global HR stakeholders to translate complex policies into clear content; Monitor content performance and generate ROI reports; Conduct regular content audits and manage updates for policy changes.
Seniority
Senior, hands-on IC
