Command Center Operations Engineer, AVP
Core
Strategic leadership for enterprise-wide production stability, major incident resolution, and operational resilience across complex IT environments.
Role type
Senior IC IT Operations Leader (Major Incident Management)
Builds
Operational stability and service continuity for institutional investors
Domain
Financial Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Major incident management, 24/7 technical bridge operations, ITSM governance, cross-functional team leadership, strategic risk assessment, weekend change governance, executive communication, global collaboration
Preferred skills
ITIL
Responsibilities
Provide strategic oversight of critical IT disruptions, lead continuous global support for lower-tier IT issues, conduct structured tri-daily operational health checks, govern high-impact IT events end-to-end, oversee weekend deployments with a focus on risk mitigation
Seniority
VP-level, strategic leadership & hands-on oversight
