ServiceNow- Process Mapping & Automation - Assistant Manager
Core
Build, validate, and govern end-to-end service maps within the CMDB to ensure accurate visibility of business services and their underlying application and infrastructure dependencies.
Role type
Assistant Manager, ServiceNow Service Mapping & CMDB Governance
Builds
Accurate service maps, dependency graphs, and audit-ready documentation for operational resilience and regulatory compliance (e.g., DORA).
Domain
Financial Services / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow Service Mapping, ServiceNow Discovery, CMDB management, tag-based mapping, cloud infrastructure knowledge, ITSM processes (Incident, Change, Problem), stakeholder collaboration
Preferred skills
ServiceNow Certification (CSA, CIS.SM), MID Server troubleshooting, pattern optimization, automation scripting
Technologies
ServiceNow, Service Mapping, Discovery, MID Server, Cloud environments
Responsibilities
Create and maintain business and application service maps; validate relationships between services, applications, and CIs; coordinate with Discovery and Infrastructure teams to resolve gaps; perform map validation sessions with Application Owners; support tier-based recertification cycles and evidence collection; contribute to ITAM automation enhancements; monitor data freshness and mapping quality metrics.
Seniority
Senior, hands-on IC with management responsibilities
