Customer Service System Adminstrator (PCD)
On-site
Core
A gateway role for individuals with a growth mindset to learn IT fundamentals and provide concierge-level customer support via chat, email, and MS Teams while gaining exposure to various technical platforms.
Role type
Entry-level Customer Service Representative (IT Gateway)
Builds
Interactive support solutions for customers using Microsoft 365 and various cloud platforms
Domain
IT Services / Customer Support
Deliverable
product features
Required skills
Troubleshooting, problem-solving, Active listening, Adaptability, Help desk knowledge, OS familiarity (Windows/Mac/Linux), Fluent English
Preferred skills
Help desk experience, Customer support experience, OS expertise, Bachelor's degree in IT/IS/CS
Technologies
Microsoft 365, Excel, Google Cloud, Azure, MS Teams, Windows, Mac, Linux