Service Coordinator
Core
Coordinate and resolve IT service incidents for critical banking applications, ensuring operational stability and SLA compliance.
Role type
Service Coordinator (IT Operations)
Builds
IT service delivery for banking clients
Domain
Banking / Financial Services
Required skills
Banking domain expertise, Finacle Core Banking Solution support, CBS operations, ITIL incident/problem/change management, batch job monitoring, first-level troubleshooting, data validation, production release support
Preferred skills
Executive/VIP user support experience, Computer Science or IT degree, ITIL certification
Technologies
Finacle, CBS, ITSM tools
Responsibilities
Monitor critical banking applications and batch jobs, manage incidents and service requests per ITIL, perform first-level troubleshooting for application and data issues, coordinate resolutions with business teams, escalate complex issues to L2/L3, execute operational activities like batch restarts and deployments, maintain incident records and SOPs, support change management activities
Seniority
Mid-level, hands-on IC