Incident and Release Manager FCC
Core
Manage technology and operations incidents and oversee application releases for critical clearing and custody applications serving Canadian brokerage firms.
Role type
Senior Incident and Release Manager
Builds
Incident response playbooks, change management processes, and production deployment pipelines for clearing and custody systems.
Domain
Financial Services / Clearing and Custody
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident management, release management, change management, root cause analysis, stakeholder coordination, process improvement, scenario testing, training facilitation, vendor management, audit compliance.
Preferred skills
Brokerage or banking business environment knowledge, mid/back-office application experience, decision tree development, enterprise resiliency program expertise.
Technologies
MS Office, Fidelity Change Management policies, FIL Major Incident Management processes.
Responsibilities
Coordinate response and recovery activities for critical technology and operations incidents; manage application releases ensuring adherence to change processes; develop and maintain incident response playbooks and decision trees; conduct post-mortems and root cause analysis; facilitate training for FCC teams; coordinate deployment planning and scheduling with vendors and product owners.
Seniority
Senior, hands-on IC
