Service Coordination
Core
Support the smooth day-to-day functioning of enterprise operations by delivering consistent administrative services, monitoring applications, and managing incidents for banking systems.
Role type
Enterprise Operations Administrator (IT Operations)
Builds
Core Banking (Finacle), Payments, Trade, LOS applications
Domain
Banking / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Application monitoring, Incident management (ITIL), Basic troubleshooting, User support, Escalation management, Change management, Batch job execution, Data validation
Preferred skills
ITIL certification, High-level communication, Banking domain expertise
Technologies
Finacle, CBS, ITSM tools, Ticketing systems
Responsibilities
Monitor application health and perform daily start/end-of-day checks; Log, categorize, and prioritize incidents within SLA timelines; Perform initial diagnosis and resolution of common issues (login failures, data mismatches, batch failures); Respond to user queries via email, calls, or tickets; Escalate complex issues to L2/L3 teams with proper documentation; Execute routine tasks like batch job restarts, file transfers, and support deployments; Maintain incident logs, SOPs, and update knowledge bases; Create tickets for minor, major, or critical changes.
Seniority
Mid-level, hands-on IC