ServiceNow Developer-SAMPro
Core
Design, develop, and support ServiceNow ITOM implementations, including discovery, service mapping, and event management, to drive organizational success.
Role type
Senior ServiceNow Developer / Development Manager
Builds
ITOM solutions, discovery and service mapping configurations, and event management workflows
Domain
IT Operations Management (ITOM) / ServiceNow
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow ITOM implementation, Discovery, Service Mapping, Event Management, JavaScript, Jelly scripting, API integrations, MID Server configuration, networking protocols, server infrastructure, IT operations, problem-solving, debugging, analytical skills
Preferred skills
AIOps, ML-based analytics, predictive maintenance, CMDB health and governance, cloud environments (AWS, Azure, GCP), ITIL v4, ITSM/ITOM best practices, ServiceNow integrations (SolarWinds, AppDynamics, Zabbix), Agile, DevOps
Technologies
ServiceNow, JavaScript, Jelly, MID Server, AWS, Azure, GCP, SolarWinds, AppDynamics, Zabbix
Responsibilities
Lead and inspire a team of developers and engineers, deliver software solutions exceeding customer expectations, select and train team members, manage project timelines, ensure software quality through automated testing and code scans, collaborate with Scrum Master to prioritize backlog and create user stories
Seniority
Senior, hands-on IC with leadership responsibilities
