Tech lead senior Servicenow H/F
Core
Lead ServiceNow implementations and optimizations for clients, focusing on ITSM and ITOM domains.
Role type
Senior ServiceNow Technical Lead / Architect
Builds
ITSM and ITOM solutions (Discovery, Service Mapping, Event Management, Cloud Automation) for enterprise clients
Domain
IT Service Management (ITSM) and IT Operations Management (ITOM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Advanced ServiceNow ITSM expertise, ITOM module mastery (Discovery, Service Mapping, Event Management, Orchestration), JavaScript, Glide API, HTML/CSS, Technical leadership, ITIL/ITSM process knowledge
Preferred skills
Client-facing experience, Agile/Scrum methodology
Technologies
ServiceNow, JavaScript, Glide API, HTML, CSS, API, Web Services
Responsibilities
Define technical architecture and development standards, Coach and manage developers, Participate in design workshops, Ensure code quality and security, Manage third-party integrations, Supervise ITOM module implementation
Seniority
Senior, hands-on IC with team leadership