Delivery Manager
Core
Lead delivery teams to ensure top-notch IT service delivery within contractual frameworks, aligning solutions with customer business needs and managing technical support for field engineers and technicians.
Role type
Senior Delivery Management Lead (IT Services)
Builds
Reliable, available, and future-proof IT services and systems
Domain
IT Services / Managed Platforms / AIOps
Deliverable
client delivery
Required skills
Leading delivery teams, Incident/Problem/Change management, Root cause analysis, Customer interaction, AIOps knowledge, Automation mindset, Resource management
Preferred skills
ITIL, PMP, Six Sigma, Continuous improvement initiatives
Technologies
AIOps platforms, Managed platforms, IT service management tools
Responsibilities
Inspire and guide expert teams to deliver high-quality IT services, troubleshoot incidents and escalations, collaborate with Delivery Partners and SREs to design and deploy systems, foster innovation and customer success, manage delivery resources and support personnel.
Seniority
Senior, hands-on IC with leadership responsibilities
