Customer Service Representative
Core
Handle customer inquiries regarding orders, quotes, pricing, and delivery while resolving service issues and disputes for a plastic piping systems company.
Role type
Customer Service Representative
Builds
Customer order fulfillment and service resolution
Domain
Manufacturing / Industrial Piping
Deliverable
client delivery
Required skills
Order management, dispute resolution, ERP system usage, account verification, backorder tracking, cross-departmental liaison, technical support referral, time management, Microsoft Office 365
Preferred skills
SAP knowledge, industry experience
Responsibilities
Respond to customer inquiries about order status, pricing, and delivery; resolve service delays and disputes; enter and track orders via EDI, fax, and phone; verify account details and pricing terms; liaise with production and purchasing teams; provide technical support references.
Seniority
Mid-level, hands-on IC