Représentant, service à la clientèle***Customer Service Representative
Core
Bilingual customer service professional managing orders, quotes, and technical inquiries for a plastic piping systems company.
Role type
Customer Service Representative
Builds
Customer service interactions and order fulfillment for industrial clients
Domain
Industrial manufacturing (plastic piping systems)
Deliverable
client delivery
Required skills
Order management, pricing verification, technical support, dispute resolution, multi-tasking, ERP system proficiency
Preferred skills
SAP knowledge, industry experience
Technologies
ERP system, Microsoft Office, fax, phone
Responsibilities
Respond to customer inquiries regarding price, delivery, and order status; resolve delays and disputes; enter and track orders; prepare quotations; provide technical support; liaise with internal departments
Seniority
Mid-level, experienced IC
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