Customer Service Representative
Core
Support diverse accounts and products by managing customer inquiries, resolving order issues, and driving sales growth through service excellence.
Role type
Customer Service Representative (B2B/Manufacturing)
Builds
Consistent customer experience and business growth for IPEX
Domain
Manufacturing / B2B Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Customer relationship management, order processing, sales collaboration, problem-solving, process improvement, bilingualism, CRM/EDI proficiency
Preferred skills
Sales experience, post-secondary business education, SAP experience
Technologies
SAP, CRM, Microsoft Office
Responsibilities
Respond to inquiries on pricing, availability, and delivery; resolve complaints and suggest process improvements; manage and release customer orders; identify sales opportunities and prepare quotations; build relationships via phone, email, and face-to-face; collaborate with Sales, Production, and Supply Chain teams.
Seniority
Mid-level, hands-on IC