Customer Service Representative
Core
Support a diverse portfolio of accounts and products by managing customer inquiries, resolving issues, and processing orders to ensure high-quality customer experience.
Role type
Customer Service Representative (B2B/Manufacturing)
Builds
Customer relationships and order fulfillment processes
Domain
Manufacturing / B2B Supply Chain
Required skills
Customer relationship management, Order processing, Sales collaboration, Problem-solving, CRM systems proficiency, Microsoft Office proficiency, Bilingualism
Preferred skills
Sales experience, Post-secondary education in business, SAP experience, EDI order processing experience
Technologies
SAP, CRM, Microsoft Office, Email platforms
Responsibilities
Respond to customer inquiries regarding pricing, product availability, order status, and delivery timelines; Resolve delays, service problems, and complaints; Accurately enter, release, and manage customer orders via various channels; Identify and follow up on sales opportunities and prepare quotations; Build and maintain strong relationships with customers through phone, email, and face-to-face interactions; Collaborate with Sales, Production, and Supply Chain teams to meet service standards.
Seniority
Mid-level, hands-on IC
