Customer Service Representative
Core
Support diverse accounts and products by managing customer inquiries, resolving order issues, and driving sales growth through service excellence.
Role type
Customer Service Representative (B2B/Manufacturing)
Builds
Consistent customer experience and business growth for IPEX
Domain
Manufacturing / B2B
Deliverable
product features
Required skills
Order management, CRM usage, Sales collaboration, Process improvement, Bilingualism, Microsoft Office proficiency
Preferred skills
SAP experience, EDI order processing, Manufacturing background
Responsibilities
Respond to inquiries on pricing, availability, and delivery; Resolve complaints and suggest process improvements; Manage orders across channels; Identify sales opportunities and prepare quotations; Collaborate with Sales, Production, and Supply Chain teams; Upsell companion products
Seniority
Mid-level IC