Technology Operations Associate
Core
Support implementation of business solutions, monitor batch jobs, validate applications, and manage incident resolution to ensure stable business delivery.
Role type
Technology Operations Associate (IT Support/Incident Management)
Builds
Stable application environments and resolved technical incidents for business users
Domain
Banking / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
incident management, issue diagnosis, ticketing systems, ITIL standards, remote support, knowledge base management, SLA adherence, root cause analysis
Preferred skills
computer hardware, software, applications, operating systems, basic networking concepts
Technologies
ticketing systems, batch job schedulers
Responsibilities
Receiving and documenting incoming incidents and service requests via phone, chat, email, or ticketing systems; Analyzing and troubleshooting technical issues to identify root causes; Resolving incidents using established solutions or escalating complex issues; Monitoring scheduled batch jobs and fixing failures; Performing daily functional checks to ensure application stability; Providing remote support and guiding users through troubleshooting steps; Updating the organizational knowledge base with common issues and solutions.
Seniority
Entry-level to Junior, hands-on IC
