Senior Software Engineer -ServiceNow Development
Core
Lead moderately complex initiatives to design, code, test, debug, and document ServiceNow solutions for large-scale planning, upgrades, and deployments, while driving CMDB health and governance.
Role type
Senior IC ServiceNow Development Engineer (CMDB & Discovery)
Builds
ServiceNow Discovery solutions, Third-Party Integrations, and scalable automation for CMDB governance and configuration management.
Domain
IT Service Management (ITSM) / Configuration Management Database (CMDB)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow development, CMDB data quality management, ServiceNow Discovery engineering, Third-Party integrations, REST/SOAP APIs, web services, discovery schedule management, custom discovery probes/sensors/patterns
Preferred skills
ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CIS) – Discovery and/or ITOM
Technologies
ServiceNow, Microsoft Azure, AWS, SCCM, SolarWinds, Integration Hub
Responsibilities
Design, develop, and maintain ServiceNow Discovery solutions across on-premises and cloud environments; Build Third-Party Integrations connecting ServiceNow with external data sources; Manage Discovery Schedules for horizontal, cloud, and serverless environments; Build Custom Patterns to capture niche hardware, software, and application dependencies; Drive CMDB health initiatives including completeness, correctness, compliance, and relationship accuracy; Implement solutions to remediate stale CIs, duplicate records, orphaned relationships, and data quality gaps.
Seniority
Senior, hands-on IC
