Senior CMDB Engineer - ServiceNow (HAM/SAM)
Core
Design, implement, and maintain ServiceNow Configuration Management Database (CMDB), Hardware Asset Management (HAM), and Software Asset Management (SAM) capabilities to ensure data accuracy, integrity, and operational value across the enterprise.
Role type
Senior IC ServiceNow Platform Engineer (CMDB/Asset Management)
Builds
Enterprise CMDB, HAM, and SAM capabilities aligned with ServiceNow Common Service Data Model (CSDM)
Domain
IT Service Management (ITSM) / Enterprise Asset Management
Required skills
ServiceNow CMDB architecture, ServiceNow Discovery, Service Mapping, ServiceNow Common Service Data Model (CSDM), REST APIs, IntegrationHub, ITIL Configuration/Asset Management, Agile/SDLC
Preferred skills
ServiceNow HAM, SAM, Discovery, or CMDB certifications, ITIL Foundation v3 or ITIL 4 certification
Technologies
ServiceNow, Flow Designer, IntegrationHub, MID Servers, REST APIs
Responsibilities
Design and maintain ServiceNow CMDB, HAM, and SAM capabilities; Support and enhance ServiceNow Discovery and Service Mapping processes; Develop and maintain integrations between ServiceNow and external systems; Monitor and improve CMDB health and governance metrics; Implement governance controls and data certification processes; Collaborate with infrastructure, cloud, security, and procurement teams; Support software and hardware asset lifecycle activities; Develop reports and dashboards for operational compliance; Troubleshoot CMDB, Discovery, HAM, and SAM-related issues; Contribute to automation initiatives using platform workflows; Support testing, releases, and upgrades.
Seniority
Senior, hands-on IC
