Senior CMDB Engineer - ServiceNow (HAM/SAM)
Core
Design, implement, and maintain Configuration Management Database (CMDB), Hardware Asset Management (HAM), and Software Asset Management (SAM) capabilities within the ServiceNow platform to ensure data accuracy, integrity, and operational value.
Role type
Senior IC ServiceNow CMDB Engineer
Builds
Enterprise configuration and asset management data structures, integrations, and automation workflows
Domain
IT Service Management (ITSM) / Enterprise Infrastructure / SaaS Platform
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow CMDB architecture, ServiceNow Discovery, ServiceNow Service Mapping, ServiceNow Common Service Data Model (CSDM), REST API integration, ITIL Configuration Management, ITIL Asset Management, data governance, data reconciliation, Flow Designer, IntegrationHub
Preferred skills
ServiceNow HAM, ServiceNow SAM, ServiceNow Discovery certifications, ITIL Foundation v3 or ITIL 4 certification
Technologies
ServiceNow, Flow Designer, IntegrationHub, MID Servers, REST APIs
Responsibilities
Design and configure ServiceNow CMDB, HAM, and SAM capabilities; Support and enhance ServiceNow Discovery and Service Mapping processes; Develop and maintain integrations between ServiceNow and external systems; Monitor and improve CMDB health and governance metrics; Implement governance controls and data certification processes; Troubleshoot CMDB, Discovery, HAM, and SAM-related issues; Develop reports and dashboards for operational compliance.
Seniority
Senior, hands-on IC