Solution Architect
Core
Design, implement, and optimize enterprise-scale ServiceNow solutions, with a focus on Customer Service Management (CSM), AI capabilities, and platform performance.
Role type
Senior Solution Architect (ServiceNow)
Builds
Scalable, secure, and high-quality ServiceNow platforms and integrations for enterprise clients.
Domain
IT Service Management (ITSM) and Digital Transformation
Required skills
ServiceNow architecture, Customer Service Management (CSM), Agile delivery leadership, Scrum Master, enterprise integration, AI capabilities, performance monitoring, vendor management, IT service management, business process automation
Preferred skills
ServiceNow CSA/CIS certifications, Certified ScrumMaster (CSM)/PSM, cloud platforms, AI/ML technologies, TOGAF, government/regulatory environment experience, SAFe/LeSS frameworks
Technologies
ServiceNow, SaaS, AI/ML tools, cloud platforms
Responsibilities
Lead architecture and design of enterprise ServiceNow solutions; Evaluate implementation opportunities through feasibility assessments; Design and oversee ServiceNow Performance Monitoring and Predictive Analytics; Serve as Scrum Master / Agile Delivery Leader; Architect and oversee the adoption of ServiceNow AI capabilities; Explore integrations between ServiceNow AI and SaaS solutions; Oversee migration to ServiceNow Protected Platform (SPP); Provide enterprise architecture guidance; Simplify and optimize access controls; Collaborate with stakeholders for standardization; Provide technical validation of vendor solutions; Track and communicate Agile delivery metrics.
Seniority
Senior, hands-on IC with leadership responsibilities