Technical Support Specialist
Core
Provide technical phone and email support for customers of pharmacy automation solutions, instructing on hardware, software, and network operations.
Role type
Technical Support Specialist (IC)
Builds
Pharmacy automation solutions for healthcare clients
Domain
Healthcare / Medical Technology
Deliverable
client delivery
Required skills
problem-solving, technical troubleshooting, customer service, documentation, CRM data management, basic networking knowledge, team collaboration
Preferred skills
Associate's degree in business/technical field, CompTIA A+/Net+/Security+ certification, Microsoft certification, IT support experience
Technologies
Pharmacy automation hardware, software, network components, CRM systems, technical manuals
Responsibilities
Resolve customer issues via phone and email, document case notes, mentor teammates, identify issue trends, consult with field engineers, assess case priorities
Seniority
Mid-level, hands-on IC